Piazza Hyundai & Genesis of West Chester is looking for Service Advisor to join our team of professionals for our Service Department. The ideal candidate will possess a high energy level, a positive attitude, strong organization, communication, and problem-solving skills. Monday to Saturday with a day off during the week.

Company paid Dental, Vision, Short-term and Life Insurance coverage for our full-time employees!

Employee Assistance Program (EAP) network available for our full-time employees and their dependents.

A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.

BENEFITS:

• Medical coverage, including a HSA option, available
• Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
• Competitive Pay Plan
• 401(K) Plan with Company match after 6 months
• Paid Vacation & Holidays
• Five-Day work week (Closed Sundays)

DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE ADVISOR:

• Greeting and assisting customers with service write up
• Handling incoming and outgoing appointment setting and service calls
• Assisting Service team with day to day operations of the department
• Reviewing repairs and invoices with customer and collecting payment as needed
• Complete follow up as directed with guests for Customer Surveys
• Ensure proper documentation is completed to comply with regulations and standards
• Generate service repair orders
• Motivate Service Technicians
• Friendly and knowledgeable customer service skills
• Make recommendations based on time and mileage
• Generate estimates for repairs and maintenance
• Keep customers informed of their vehicle status

SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE ROLE:

• Self-motivated
• Team player
• Dependability
• Customer service skills
• Service excellence attitude
• Organization & time management Skills
• Ability to thrive in a fast-paced environment
• Excellent written and verbal communication skills

APPLY TODAY!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Experience:

• Automotive Advisor/Writer: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person