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*Role is full-time, with a schedule of Wednesday to Sunday following initial training/onboarding*
Handles and resolves customer complaints. If unable to resolve independently, acts as a liaison with Management team to resolve inquiries/complaints
Responds within 24 hours to residents’ requests via telephone, email, or postal mail
Follows up with Residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily
Prepares a weekly summary report detailing each resident contact and plan to increase resident satisfaction
Responsible for greeting prospects, guests, and visitors as they arrive to our community
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings
Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
Identify, communicate, and implement opportunities to improve resident experience and service
Completes application approval checklist in concert with leasing team
Tracks submitted applications for required approvals and documentation
Supports Hines culture and encourages an empowering environment to achieve top prospect survey results and social media reviews
Handle overflow scheduled tours by phone and email in a digital consultation approach. Provide information regarding the community, as well as services offered
Follows up on active prospects as required, including calls, emails; provides relevant information such as a quote
Assists maintenance team with coordination of preventative maintenance schedules, planning and notifications
Supervises certain contract obligations such as janitorial, window washing, elevator maintenance, security, valet, etc.
Carries out other duties as assigned by Community Manager
Minimum Requirements include:
PI241113871
Full Time
$49k-67k (estimate)
05/23/2024
07/21/2024
The job skills required for Resident Services Coordinator include Resident Service, Customer Service, Team Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Resident Services Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resident Services Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Resident Services Coordinator positions, which can be used as a reference in future career path planning. As a Resident Services Coordinator, it can be promoted into senior positions as a Commercial Property Manager I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Resident Services Coordinator. You can explore the career advancement for a Resident Services Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Resident Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Resident Services Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Resident Services Coordinator job description and responsibilities
Resident services coordinators work at assisted living facilities, universities, or similar housing communities.
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They are responsible for creating a friendly and functional environment for everyone who lives in their facility.
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Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
02/06/2022: Roanoke, VA
Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
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Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
01/26/2022: Petersburg, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Resident Services Coordinator jobs
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook) is huge advantage.
01/21/2022: Daytona Beach, FL
Proven ability to work with diverse groups in cooperative problem-solving and consensus building.
02/02/2022: Billings, MT
Demonstrated ability to establish trusting, confidential relationships
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Must have the ability to effectively facilitate meetings and community gatherings.
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Experience conducting community assessments, applying the principals of conflict management and/or deescalation techniques, and organizing community groups, events, and programs preferred.
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Step 3: View the best colleges and universities for Resident Services Coordinator.