Job Summary : Berge Mazda / Volkswagen has an IMMEDIATE need for a Service Advisor to join our team! The right candidate will have automotive service advisor experience at a dealership.

The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Compensation : $45,000 - $65,000 ( base, commission , and bonuses)

Hours : Full time 5 days a week , Monday - Friday 7am - 6pm and one Saturday a month

Benefits :

• Medical and Dental Insurance
• 401k Match
• Career Growth Opportunities
• Employee Discount

Responsibilities :

• Meet with customers and determine their needs for repair and / or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management / efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications :

• High school diploma or equivalent
• Valid AZ driver’s license & good driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control preferred
• Previous experience as a Service Advisor / Writer at a dealership is highly desirable
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers and knowledge of dealership software (Reynolds & Reynolds, Microsoft etc..)
• Must be able to pass a pre employment background check and drug screen (not including THC)

About Us : The Berge Automotive Group is a well-respected, family-owned auto dealership group in the metro Phoenix , East valley and surrounding markets.

We have been selling and servicing vehicles for over five decades! We recognize that our team members are our greatest resource.

The efforts of talented and skilled people have made and continue to make our success possible! Creating clients for life is the hallmark of our business mission.

We require a valid AZ driver's license, good driving record, clean background check, and the ability to pass a pre-employment drug screen (not including THC).

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-06-04