JOB PURPOSE

Responsible for assisting the store manager in store operations, staff training and providing excellent customer service in selling art materials and custom frame design.

RESPONSIBILITIES

• Possess, acquire and maintain knowledge of artist supplies and creative materials.
• Accountable for opening and closing the store following procedures documented in the company procedure manual.
• Responsible for monitoring the transfer of the bank deposit from the store to the bank and reviewing the returned bank deposit receipts for its accuracy.
• Responsible for supervising and monitoring the job performance of the staff.
• Contribute to the training and development of new employees.
• Manage inventory, which includes inventory counts, adjustments, shelf- labeling and price changes to control product price and volume accuracy.
• Maintain knowledge of product availability to increase sales and provide customer satisfaction.
• Design custom framing to enhance the company’s commitment to provide customers with a professional creative service.
• Assist customers with product purchasing.
• Facilitate special orders and store transfers of requested items from other store locations.
• Be aware of special sales and promotions and impart that information to the customer.
• Receive cash, credit or debit charges, check payments and redeem gift certificates from customers to purchase merchandise.
• Handle returns and exchanges.
• Create invoices for store charges.
• Receive shipped merchandise by matching receiving work sheets with the product.
• Maintain a professional demeanor when relating to superiors, coworkers and customers.
• Comply with company policy and procedures.
• All other duties assigned by Store Manager

SKILLS/ COMPETENCIES

• Must have excellent written and oral communication skill
• Demonstrate the ability to lead and motivate a staff.
• Possess interpersonal skills crucial for relating with superiors, coworkers and customers.
• Capable of handling multiple tasks, is self-directed and detail-oriented; relish autonomy.
• Demonstrate the ability to execute a plan with confidence and flexibility.
• Demonstrate trustworthiness and good judgment in decision-making.
• Possess the aptitude for learning procedures and the ability to instruct others in the same.
• Must possess stamina.
• Must be computer literate and possess basic arithmetic skills.

EXPERIENCE

• The successful candidate should have previous experience in retail store operations, customer service, staff supervision and an art materials background.