Job Duties

Connect Health Wellness, is seeking candidates for a part-time Front Office Clerk.

Connect Health Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, Connect Health Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Days and hours can vary but can be Monday through Friday with hours ranging between 6:45am to 7:15pm.

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients and visitors
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining MHCCHW services, as well as patient policies and procedures
• Answering phone lines and maintains phone calls incoming to the office daily
• Filing
• Faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff
• Maintains a clean waiting area
• Discharging patients including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow up, Rescheduled, Cancelled, and No-Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up-to-date POI and update the patient registration annually
• Functions within the HIPAA laws to protect patient information protected
• Other duties as required

No nights or weekend work