Employment Type: Part time Shift: Rotating Shift Description: Under the immediate supervision of a pharmacist and pharmacy department leadership, provides daily pharmaceutical support services for the Department of Pharmacy according to established procedures and in compliance with pharmacy laws, other regulatory agencies and other members of the multidisciplinary team. Performs pharmacy supportive functions requiring an advanced level of technical knowledge, independent judgment, and a high degree of accuracy. Participates in departmental educational activities and competency assessment. Demonstrates performance that consistently meets quality assurance standards, complies with state and regulatory requirements, and assumes responsibility for all aspects of retail pharmacy operations. Participates in any special projects designated by the pharmacist or department manager. Supports the retail pharmacy services at the direction of the pharmacist. Minimum Education, Licensure / Certification and Experience Required. Education High School Graduate or GED or equivalent. Completion of formal technician education program and/or completion of an Associate's Degree is preferred. Licensure / Certification Current licensure as Pharmacy Technician in the State of Michigan. Certification by the Pharmacy Technician Certification Board (PTCB) is preferred. Special Skill / Aptitudes Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups. Essential mathematics skills to be able to add, subtract, multiply, and divide in all units of measure. Possesses effective computer and keyboarding skills; ability to work with Pharmacy Information Systems and automation used in the medication use process. Able to use email to communicate with other members of the department including pharmacy management. Excellent critical thinking skills and ability to make decisions in a fast based work environment. A team oriented colleague that is detail oriented and passionate about medication and patient safety as well as quality initiatives. Excellent customer service orientation skills necessary in order to deal effectively with patient as well as various levels of hospital personnel, outside customers and community groups Experience Previous pharmacy experience with retail based pharmacy experience preferred. Formal technician training program experiential education may be considered in lieu of work experience. Duties / Responsibilities: Greets customers, guests and Health System personnel. Compiles appropriate patient/customer information, including third-party coverage, medication history, appropriate personal information, etc., required to process a prescription. Reads and interprets prescriber medication orders or prescriptions, assists with filling, processing and dispensing of medications including re-packaging and labeling medications, with final check performed by a pharmacist. Solicits necessary information from patients regarding the nature and extent of insurance coverage. Completes input of patient information, insurance coverage and prescription data into the pharmacy computer system. Assists in maintaining all necessary paperwork and related legal requirements such as prescription files and controlled substances. Monitors any unusual activity for potential drug diversion. Orders drug inventory and supplies, including but not limited to placing the order with the vendor(s), receiving orders, verifying contents, pricing goods, stocking, handling returns, and completing necessary paperwork for record keeping and regulatory requirements. Delivers medications to discharge patients in the hospital if desired prior to discharge as part of the RX to Go program. Collects information from the patient and documents any charges owed for the medication electronically. Demonstrates competency with all pharmacy automation and medication use information systems, including bar code scanning, to safely and efficiently prepare medications for patients. Prepares and compounds medications including extemporaneous products and dermatological preparations. Adheres to all safety measures for handling chemotherapy/hazardous materials. Completes reconciliation of third party billing records, rebills or follow-up of rejected claims, communicating problems and/or discrepancies to the pharmacist(s). Responsible for the pharmacy's accounts receivables, preparing private data charge billing on a timely basis, processing charges in the computer and distributing statements, credits the accounts with payments, prepares accounts receivable bank deposits, and responds to other questions concerning the accounts. Responsible to close-out the register on a daily basis which involves preparing the bank deposit and completing sales information on the transaction log. Maintains the drug inventory process by rotating and restocking drug shelves needed to filling prescriptions or purchasing over-the-counter (OTC) drugs or other supplies. Ensures the maintenance of a clean and orderly work area. Supports the drug inventory process including rotation and restocking of drug dispensing areas including OTC areas with drugs and supplies needed to process prescriptions. Ensures the maintenance of a clean and orderly work area. Communicates effectively with customers, physicians, Health System personnel, and external vendors by answering phones/voice mail, and responds promptly to their requests by procuring urgently needed medications or by routing requests to applicable personnel. Determines when phone calls or emergency situations need to be referred to the staff pharmacist. Interacts with patients and staff on hospital units to support the discharge 14 prescription program. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Accesses protected health information only as necessary and according to hospital and HIPAA guidelines. Assumes responsibility for performance of job duties in the safest possible manner, to ensure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Meets SJMHS Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behavior, practices and decisions. Maintains a working knowledge of applicable Federal, State and local laws and regulations. Trinity Health's Organizational Integrity Program, Standards of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints. To perform this job successfully, an individual must be able to perform the competencies/essential functions satisfactorily with or without reasonable accommodation. Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts one's self in a manner consistent with customer service expectations. In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice. In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management. In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed. In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift. Dept/Unit Specific: Trains new pharmacy technicians and documents their progress and reports results to pharmacy leadership on an ongoing basis. Mentors and assists with training of Pharmacy Technician students and provides input regarding their progress. Performs quality improvement audits or other tasks as assigned by the pharmacist or pharmacy manager. Actively participates in the Continuous Improvement Committee if selected to serve. Rotational schedule with required weekend and holiday responsibilities. Also available for coverage as needed. In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed. In accordance with unit or department practice, is proficient with electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift Assumes responsibility for performance of job duties in the safest possible manner, to ensure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints. Supports and conducts one's self in a manner consistent with customer service expectations. Working Conditions: IMPORTANT INFORMATION: This section describes the anticipated typical means of accomplishing the essential functions of the job. Should you be unable to accomplish any function, or to perform it in the manner described, you may request reasonable accommodation pursuant to the Americans with Disabilities Act and the Idaho Human Rights Act. Your request for reasonable accommodation should be accompanied by a description of how you propose to perform the essential function. In a typical day, the colleague may sit for 20%, stand for 50%, and walk for 30% of the day; occasional bending/stooping (10-15% of work time). Occasional exposure to airborne chemicals when mixing oral suspension (less than 1% of work time). Exposure to hazardous chemicals in the event of spillage, receipt of drug product from supplier or breakage could result in permanent physical harm to the employee if chemicals come into contact with eyes, lungs or mucous membranes. Has potential for exposure to infectious diseases, hazardous waste and chemicals. Position requires the use of hands for simple and firm grasping and fine manipulating such as handling various products of multiple sizes and shapes. Position requires high level of mental concentration to attain established deadlines. Working environment includes frequent interruptions. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.