AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30 locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE LOCATION...

Approximately 1.5 hours away from Atlanta, we are gearing up for the highly anticipated Spring 2024 opening of Athens, Georgia’s first luxury, boutique hotel, Rivet House. With a close proximity to The University of Georgia, we are seeking dedicated and experienced team members to add to our growing team and ensure the success of this unique property. The hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar called Osteria Olio, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.

What we will ask of you:

• Always provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Ensure proper credit card and key control policies are followed accurately.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, and credit transactions.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
• Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of all office equipment, and property management systems.
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
• Attend required training and meetings.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Other Duties and Responsibilities:

• Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
• Participates in activities and meetings.
• Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
• All other duties as assigned.

Requirements for Success:

• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
• Must be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

We offer competitive pay rates and opportunities for career advancement within our organization. Join our team and be part of creating memorable experiences for our guests.

Please note that all positions at our company are paid, including internship positions.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• ATHENS, GA 30601 (Required)

Work Location: In person