Join Our Team: Front Office Manager Opportunity Awaits!

Are you a dynamic hospitality professional with a passion for guest service and a knack for leadership? Here's your chance to shine as the Front Office Manager at Home2 Suites by Hilton!

At Home2 Suites by Hilton Fossil Creek, we're committed to creating unforgettable experiences for our guests, and we're looking for a talented individual to lead our front office team in delivering exceptional service with warmth and professionalism. As the Front Office Manager, you'll be the face of our hotel, ensuring that every guest receives a warm welcome and a seamless stay from check-in to check-out.

Here's why you should consider joining our team:

• Leadership Opportunities: As the Front Office Manager, you'll have the opportunity to lead a dedicated team of front desk agents. Your leadership skills will be instrumental in fostering a positive work environment and empowering your team to excel in their roles.
• Guest-Centric Focus: At Home2 Suites Fossil Creek, guest satisfaction is our top priority. As the Front Office Manager, you'll play a pivotal role in ensuring that every guest receives personalized attention and exceptional service throughout their stay. Your ability to anticipate guest needs and resolve any issues with grace and efficiency will set the tone for a truly memorable experience.
• Operational Excellence: From managing reservations and room assignments to overseeing the check-in/check-out process, you'll be responsible for ensuring smooth and efficient front office operations. Your attention to detail and organizational skills will ensure that our front desk runs like a well-oiled machine, leaving guests impressed at every turn.
• Collaborative Environment: Join a team of passionate hospitality professionals who share your dedication to excellence. We foster a collaborative work environment where every team member's contributions are valued and recognized, and where there are ample opportunities for growth and development.
• Innovative Initiatives: We're always looking for ways to enhance the guest experience and streamline our operations. As the Front Office Manager, you'll have the opportunity to contribute to innovative initiatives and implement best practices that elevate our service standards and set us apart from the competition.

Responsibilities:

- Oversee all front desk operations and ensure exceptional guest service
- Manage reservations, check-ins, and check-outs efficiently
- Train and supervise front desk staff to deliver outstanding customer service
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests
- Conduct night audits and prepare daily reports
- Maintain knowledge of hotel services, local attractions, and dining options for guest assistance

Skills:

- Proven experience in hotel management or a similar role
- Strong communication skills with proficiency in phone etiquette
- Ability to multitask in a fast-paced environment
- Proficiency in using phone systems and hotel management software
- Excellent customer service skills with a focus on guest satisfaction
- Multilingual abilities are a plus for catering to diverse guests

If you're ready to take the next step in your hospitality career and make a meaningful impact on the guest experience, we want to hear from you! Apply now to become the Front Office Manager at Home2 Suites by Hilton Fort Worth Fossil Creek and be a part of our journey towards excellence in hospitality.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• Employee discount
• Health insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person