Description
The Service Manager/Service Advisor will exercise direct supervision of mechanic personnel and the logistics of the shop. He/She will be responsible for helping customers and our mechanics, by providing product, and service information while resolving technical issues. Key duties and responsibilities include personifying the company culture, leading by example, and holding others to a high ethical standard. Achieving all shop goals and profit contribution objectives, developing your team, promoting a positive customer experience, loss prevention and safety, operational excellence, and team professionalism, providing mentorship regarding best practices and industry knowledge, and encouraging and bringing up our future leaders.
Responsibilities
•Managing mechanics and their work in progress.
•Schedule and assign work as required.
•Interview candidates for open positions.
•Counsel and discipline employees as needed.
•Participate in employee reviews.
•Ensure that employees exceed all customer service standards through training and coaching.
•Reinforces dress code and professional protocol in the bay.
•Tracks and overcomes inadequate quality performance through the inspection of individual employee's work.
•Hold weekly meetings and ensure the timely communication of new initiatives and policies.
•Achieves production goals.
Qualifications
•Excellent organizational, interpersonal, and communication skills are necessary.
•A valid, state-issued driver's license and clean driving record is required.
•Have a high school diploma or GED equivalent.