Provides information to guest/visitor inquiries; coordinates all guest requests for special arrangements or services, courteously and efficiently and informs guests of hotel services, features and room amenities. Excellent guest relations skills. Excellent verbal and written communication skills with guests and co-workers. Excellent telephone etiquette. Detail-oriented, team player. Ability to work well in a fast-paced environment. Ability to work well under pressure. Knowledge of the city and its venues. Answers and processes all calls received through the PBX station in accordance with established standards. Practices warm hospitality and telephone courtesy at all times. Coordinates and inputs all Guestware information and assist in the schedule of Guest Response Agents.

Job Type: Full-time

Pay: $13.00 - $13.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person