Guest Experience Specialist

Reports to: Guest Experience Manager

Department: Guest Experience

FLSA Status: PT/Non-exempt

Compensation: $15.00

Date: 6/6/24

Position Overview: The Guest Experience Specialist (PT) works at the Cincinnati Museum Center (CMC) as a cashier, ticket taker, and parking attendant. The Specialist is responsible for providing excellent guest service and accurate information for guests and Members. The Specialist uses the POS and scheduling systems to sell tickets and memberships and to secure group reservations and special programs.

Responsibilities:

• Deliver excellent guest service and salesmanship techniques.
• Provide orientation, guidance and assistance to guests, Members and groups through information, pricing, events schedules, etc; help them plan their day for the most meaningful experience possible.
• Operate POS register system for ticket sales, group check-in, program sales and Membership transactions and fulfillment.
• Assist with the execution of all guest and member appreciation events, film screenings, exhibit previews, special offers, and other events or programs as needed
• Assist guests at the parking gates to ensure effective flow of traffic during high attendance days
• Other duties as assigned.

Education and Experience:

• High school graduate or equivalent required.
• Experience in the area of admissions, sales, hospitality, retail or customer service preferred.
• Previous cash handling experience and operational experience with a POS system strongly preferred.

Knowledge, Skills and Abilities:

• Excellent guest relation and interpersonal skills
• Ability to follow direction and remain flexible, with periodic heavy workloads, constant demands, and frequent interruptions.
• Ability to use multifaceted computer software systems
• Professional demeanor with a degree of integrity, confidentiality, ethics and dedication to the mission of Cincinnati Museum Center.

Additional Requirements & Working Conditions:

• Position is part-time, hourly. Requires flexible schedule to meet business demands, including weekends, evenings and holidays.
• This position takes place both indoors and outdoors. This position requires long periods of standing, sitting and walking. May be exposed to extreme hot or cold weather, including rain and snow.

Employee Benefits:

• Be a part of creating meaningful experiences, inspiration and lasting memories!
• Membership to the Cincinnati Museum Center, free parking & free admission to Featured Exhibits
• Discounts on tours, programs and events, food and beverage locations and the gift shop

Job Types: Full-time, Part-time

Pay: Up to $15.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Work Location: In person