Who We Are:

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

What We Offer:

Our associates enjoy competitive compensation and benefit offerings, among the best in the industry, and some of which include:

• 3 weeks of Paid Time-Off per year.
• Paid Holidays.
• 401(k) Retirement Plan with 50% Employer Match.
• Paid Health, Gap, Life and AD&D Insurance.
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
• Paid Volunteer Time-Off Program.
• Award-Winning Wellness Program and Healthcare Premium Incentives.
• Employee Discounts.
• ASE certification reimbursement and paid continuing education program to further your career.
• Continued education, manufacturer hands-on and web-based training.

We presently have an opportunity for a Service Appointment Coordinator is a specialized, highly trained and skilled member of the Service Team and handles inbound service reservation calls, confirms reservations, performs outbound follow-up calls for due/overdue service clients, Special Order Parts notifications, Additional Service Requests, billing, as well as outbound call campaigns as needed.

What are the day-to-day responsibilities?

• Promptly and professionally answer multiple inbound calls; with the number one goal being, to provide an exceptional client experience and schedule a solid and specific service reservation.
• Master and follow all training materials including inbound service call guides, Strategic Responses, and outbound call guides provided by Blueprint.
• Provide clients with current information pertaining to current service offerings.
• Proactively contact clients to remind them of scheduled reservations, missed reservations, and politely remind clients of due & overdue services.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.

Position Requirements:

• Excellent communication, listening and customer relationship skills.
• Excellent organizational skills
• Bilingual – English and Spanish preferred
• High school diploma
• Maintain a courteous and professional demeanor.
• Ability to work independently and be self-motivated.
• Must have a valid driver’s license.

Essential Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to walk, stand, sit, bend, crouch, kneel, squat, twist; use arms and hands to use clean vehicles and operate certain cleaning equipment and

cleaning products; listen, speak, and follow instruction. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to weather conditions and will perform their duties outdoors where they may be exposed to hot, humid and wet conditions. The noise level in this work environment is usually low to moderate.

Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the Company.

Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Your employment with Bean Management LLC, Kendall Imports LLC, or West Kendall Imports LLC, and GFB Enterprises LLC (collectively referred to as the “Bean Automotive Group”) is a voluntary one and is subject to termination by you or the Bean Automotive Group at will, with or without cause, and with or without notice, at any time. Nothing in these policies shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of the Bean Automotive Group’s employees. This policy of employment-at-will may not be modified by any employee and shall not be modified in any publication or document. This document is not intended to be a contract of employment and is subject to change at Management’s discretion.