JOB DESCRIPTION

Position Title: General Engineer I

Department: Engineering

Reports to: Director of Engineering

Nature of the Job

Basic Purpose & Objective of the Position

The Maintenance Engineer lead will be responsible primarily for general maintenance and repairs in guest room, meeting space, restaurant and common areas. Guest rooms and public area entry-level preventive maintenance are included. Perform general repairs in and around hotel as needed.

Main Duties

Customer Services

• Delivers the brand promise and always provides exceptional guest service.
• Provides excellent service to internal customers.

• Maintains positive guest and colleague interactions with good working relationships.

Operational

• Responsible for maintenance operations of the hotel, hotel property, guest rooms, public space and back of the hotel areas.
• Responds to engineering and maintenance concerns.
• Provide leadership to the other Engineers through communications and assigned tasks
• Performs and/or monitors maintenance and preventive maintenance projects
• Responds to all building related safety concerns.
• Maintains departmental compliance with hotel maintenance procedures.
• Supports hotel departmental maintenance programs and executes daily, weekly and monthly checklist of all equipment.
• Responsible for monitoring and assigning HotSOS work orders.
• Assist management in specifying proper supplies and equipment for operations.
• Specific work areas will be assigned as needed to each employee, based on skill level and experience.
• Accurate record keeping on assigned tasks is required.
• Ensure that all safety systems are operable.
• Respond to guest room calls as required.
• Assist other departmental craft workers as required

People Development

Other Duties

• Promote an open line of communication with employees, managers and other departments
• Any other duties assigned to by the Director of Engineering.

Skills, Qualifications and Experience Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must have all around skills and be able to make minor electrical, plumbing, a/c, painting, and carpentry repairs.
• Must possess a high level of accuracy and neatness.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°ree;F) and kitchens ( 110°ree;F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and repair/maintenance tasks.
• Must have the ability to bend, squat and frequently lift 50 lbs. and occasionally lift to 100 lbs.
• Machine operators: (without inspection), mechanics, skilled trades people. Works with lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach. Also, mechanics and skilled tradespeople and those who do work of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc.
• The worker is subject to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• The worker is subject to atmospheric conditions, one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils; there is air and/or skin exposure to oils and other cutting fluids.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment, including office equipment such as computers, printers, photocopiers, and other office equipment as needed.
• High school or equivalent education required.
• Must have minimum of three years hands-on experience working on minor electrical, painting, plumbing and A/C repairs.
• Ability to obtain and/or maintain any government required licenses, certificates or permits.
• Knowledge and skills in Microsoft Word and Excel
• Knowledge in HotSOS is essential
• Hotel experience preferred