Title: Cashier/ Hostess

Direct Report: Restaurant Manager

Responsible for: Excellent Guest Service

Liaises with: Guests, Restaurant

Primary Objective of Position

To Provide quality food and beverage service to Guest by providing courteous, professional, efficient service, and therefore ensuring customer satisfaction. To embrace the values of the Company Culture and Guiding Principles.

Major Areas of Accountability

• Meets and exceeds the expectations of the guests by providing prompt and accurate seating of all guests and outstanding guest service in accordance with the hotel’s policies/procedures, and the brand’s standards.
• Providing value added service to Guests by doing whatever is reasonable and possible to meet or exceed the Guest expectations.
• Communication effectively with Guests, co-workers, and supervisors.
• Ensure that the restaurant is in proper condition for the arrival of Guest.
• Complete opening and closing side work as directed by your Supervisor/Manager.
• Greet and welcome all Guests with a smile at the tables, suggest specials using suggestive selling techniques.
• The cashier/hostess must ensure prompt and accurate reconciling of all guests checks.
• Ensures the property consistently maintains a clean, hospitable, and professional environment.
• Adheres to Hotel’s standards of operations.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
• Maintains clean, safe and secure environment for guests and associates.
• Acts as security when needed to ensure guest and associate safety.
• Maintain a clean, pleasant, and professional image to the guest.
• Follows hotel’s grooming and dress standards and wear the proper uniform at all times.
• General Job Performance Requirements
• Meet and Greet all guests with a smile, seat them accordingly.
• Promptly presenting the Guest with a check and collecting all monies for full payment.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Requests assistance as needed.
• Excellent communication, organizational and guest service skills required.
• At all times projects a favorable image of the Hotel to the public.
• General Physical Requirements. The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation.
• Move, transport, put, install, remove, replace, position, place, and transfer.
• Move about or to, position self.
• Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
• Stand for extended periods of time.
• Communicate, converse, discern, convey, discuss.
• Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.
• Education and/or Experience
• One to three months related experience and/or training. High school diploma; or equivalent combination of education and experience.
• Competencies
• Be at work consistently and on time; Arrive at meetings on time.
• Able to read and interpret written information.
• Able to work alone or with others.
• Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
• Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• The above is not to be considered a day-to-day description of all duties to be performed. Any task assigned, requested, or deemed necessary by your supervisors should be considered to be a part of your responsibilities.
• I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I understand and can perform the essential functions of this job as listed above and also I have received a copy of the job description.
• _____________________________________________ _______________________________
• Associate Signature Date

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Vision insurance

Physical setting:

• Casual dining restaurant

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Work Location: In person