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Great CRM is about relationship building — anticipating needs and addressing them proactively so that customers get the right information at the right time and truly love their experience.
As Tome's first CRM Lead, you'll shape and guide the communications strategy that connects people to our product and brand.
You'll spend your time thinking about the channels Tome uses to communicate, the technology stack that powers them, and the marketing strategies that guide each approach. The messaging strategies you craft will reach a highly diverse, global customer base that spans enterprise and consumer use cases.
Also, Tome is FUN.
As Tome's first CRM hire, you'll own both the strategy and the execution of owned comms initiatives
You'll work closely with the Growth team on the technical strategy for CRM tooling, as well as crafting the user journey in and out of the product
You'll own orchestration and prioritization of comms across channels, with an initial emphasis on email and in-product messaging
An owner/operator in the CRM/lifecycle space who is equally comfortable building a marketing strategy and debugging the latest email send. 5 years of experience preferred.
A deep and empathetic cross-functional collaborator who can think through tradeoffs and get to the right decision with conflicting information
You love media, storytelling, hypergrowth energy, and working on things that feel totally new
Experience with consumer CRM and subscription marketing is a plus
We offer competitive compensation & equity packages. At Tome we want you to feel ownership over the work you do and capitalize on the upside you create in the company.
Take the time you need to with unlimited vacation days.
Unlimited. Take the days you need to feel your best and do your best work.
Tome offers 3 months of paid time off for maternity & paternity leave.
Tome offers a 401k plan through Human Interest
Weekly UberEats credit to order a favorite meal.
For those in the Bay Area we offer: up to $25/day in parking ($350 for a monthly pass) & Muni/Bart rides (up to $350/month).
Quarterly trips to keep remote members connected.
Choose the coverage that suits you and your family's needs.
M1 Max MBP laptop of your choice
Full Time
$159k-191k (estimate)
07/08/2023
06/08/2024