Anderson Service Inc. Montana's leading overhead crane manufacturer is rapidly expanding and is seeking a skilled Overhead Crane Service Manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, assisting in the field as needed, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing tasks, such as managing and updating invoices, processing new orders, overseeing production of builds, managing and assisting with jobs in the field,
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Service Manager Requirements:

• Aptitude for both electrical and mechanical environments as well as familiarity with mechanical and electrical equipment
• Strong industry knowledge.
• Professional and effective communication skills (verbal and written)
• Proven ability to meet deadlines, multi-task, and problem solve
• High school diploma or GED equivalent required
• Good driving record, valid driver's license required
• Willing and able to travel around the state and out-of-town as required
• Willing and able to work indoors/outdoors in extreme heat/cold and at heights for extended periods of time
• Able to successfully complete background check and drug and alcohol screening(s)
• Possession of a valid driver’s license with good driving record
• Must pass drug-screen and background check
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Crane maintenance experience a plus.

We offer competitive pay and benefits, including medical insurance, retirement plans, and paid time off. If you have the required skills and experience, we encourage you to apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Overhead Crane: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Billings, MT 59101: Relocate before starting work (Required)

Work Location: In person