Valmar Holdings is a dynamic, fast-growing ecosystem of Financial Technology companies providing leading-edge services and applications located in Williamsville, New York. Within the ecosystem of companies including TotalityLMS, Valmar Merchant Services, and Credit Deployment Services, we are reshaping the fintech landscape with innovative solutions that empower our clients and redefine what's possible in the financial lending sector. Our team is composed of dynamic, forward-thinking professionals passionate about the power of technology to transform the financial world.

TotalityLMS is the company that developed a state-of-the-art loan management software system providing customers with a platform for streamlining lending decisions with seamless automation and real-time KPI tracking.

Valmar Holdings is looking for an organized, passionate, and accountable Implementation Manager in the Buffalo area to work directly with TotalityLMS customers! The ideal candidate is a seasoned professional with a robust blend of technical expertise and exceptional project management skills. They possess strong communication abilities, allowing them to effectively bridge the gap between technical teams and clients, ensuring smooth and efficient software implementations. Additionally, their proactive problem-solving approach and customer-focused mindset enable them to address challenges promptly, fostering successful project outcomes and high client satisfaction.

Principal Responsibilities

• Oversee and manage the end-to-end implementation process of the loan management system software, ensuring projects are completed on time, within scope, and budget.
• Facilitate the onboarding process for new clients, including conducting needs assessments and developing tailored implementation plans.
• Act as the primary point of contact between the company and the client, ensuring clear and consistent communication throughout the implementation process.
• Organize training sessions and materials to clients and internal teams to ensure effective use and adoption of the software.
• Coordinate with internal departments (e.g., development, support, sales) to allocate necessary resources and personnel for successful project execution.
• Monitor and enforce quality standards during the implementation process, conducting regular reviews to ensure compliance and performance.
• Identify potential risks and develop mitigation strategies to address issues that may arise during implementation.
• Oversee the customization and configuration of software solutions to meet specific client requirements.
• Generate and present regular progress reports to clients and internal stakeholders, detailing key milestones, accomplishments, and any areas of concern.
• Gather client feedback post-implementation and use insights to improve processes, tools, and services for future projects.

Requirements

• BA/BS degree in Business Administration, Computer Science, or related field.
• Minimum of 3 years of experience in project management.
• Proven experience managing multiple projects simultaneously, with strong knowledge of project management methodologies.
• Outstanding written, verbal and customer-facing communication skills.
• Excels in a team environment, displaying the energy and ability to collaborate with colleagues to solve problems and achieve company-wide initiatives.

Benefits

• Competitive salary with performance-based bonus opportunities
• 401k with guaranteed employer contribution
• Discretionary profit sharing
• Excellent health insurance with generous employer contribution
• Voluntary dental insurance
• Paid time off
• Flexible work schedule
• Free onsite parking
• Accessibility to work remotely (when necessary)
• Job specific learning opportunities throughout the year
• Supportive work environment with mentors that guide you
• Opportunity to grow and advance in a rapidly expanding fintech company

Valmar is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff. Valmar is an Equal Opportunity Employer and all are encouraged to apply!