Job Description

We are looking for a qualified individual who likes working with people to join our team. We also offer the ability to grow in our company as well. We would like to have someone who can handle multi-tasking, phone etiquette, works great with others, and is able to work with multiple guests. We offer benefits and quarterly bonuses as well as a competitive pay.

JOB DUTIES:

1. Coordinate in taking, recording, canceling reservations, wake up calls, courtesy call backs, checking guests in an out with guest service and satisfaction as our #1 Priority.

2. Take care of housekeeping and maintenance jobs for guests when housekeeping & maintenance personnel have left for the day.

3. Verify daily printout listing guests arrivals, departures, guest’s folios and all other necessary functions.

4. Have knowledge of hotel including services, features, amenities, local attractions, and restaurants. Maintain accurate records on your shift and have knowledge of reward and frequent traveler programs.

5. Answer telephone (within three [3] rings & follow script) in a courteous and professional manner.

6. Perform all aspects of front desk operations; record all information reporting unusual occurrences or requests to manager immediately. Use passwords with discretion log off workstation when leaving area.

7. Report to work on time, in proper and clean uniform, including nametag. Personal appearance and grooming must conform to our standards.

8. Have a thorough knowledge of all emergency procedures and how to follow the steps.

9. Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times in breakfast area. Fold linens as needed. Maintain clean environment for hotel guests.

10. Interact with guest for guest stay feedback and maintaining high hotel guest service scores.

11. Perform all other duties as requested by Supervisor or Manager General Description: The Guest Service Agent is responsible primarily for all guest needs. Ensuring the highest level of services possible in an efficient, courteous and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. Basic Criteria: Previous hotel experience helpful but not required. Have excellent communication and interpersonal skills and the ability to take responsibility. Be flexible in regard to work schedule.

Job Type: Part-time

Salary: $14.00 /hour

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift
• Weekend availability

Work Location: In person