Description

Lead Financial Coordinator

• Work with doctor/office manager to develop and/or understand the practice’s financial and payment policies.
• Ensure that all financial and other consent forms are up to date and in use within the practice. 
• Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
• Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
• Submit dental benefit claims (if this is the practice’s policy in working with plans).
• Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible.
• Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options.
• Manage patient accounts receivable and track outstanding balances to ensure timely payment.
• Manage the practice’s collections protocol for all outstanding balances.
• Adjust or “write off” the difference between the practice fee and dental benefit fee, as well as outstanding balances in accounts receivable that have aged. 
• Train all staff who collect or post payments on the practice’s financial protocols. 
• Coordinate and communicate daily with the scheduling coordinator and treatment coordinator to identify patients on the schedule any outstanding balances or financial consultation need.
• Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation.
• Routinely assist with administrative duties.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Navigate software without assistance.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
• May be required to travel between office locations. 
• Review all claims to ensure proper documentation and notes support the claims as they are sent from the practice, i.e. claims scrubbing
• Submitting Prior authorizations 
• Reviewing all aspects of patient accounts 
• Performs other related duties as necessary or assigned by management.

Requirements

Requirements

• Working knowledge of dental terminology and practices.
• Basic accounting understanding with regard to interpreting the practice’s aging reports.
• Must be comfortable in a fast paced, quickly changing environment.
• Ability to uphold financial policies while approaching patients in a friendly and supportive manner.
• Strong organization, interpersonal and communication skills are essential.
• Comfortable interacting with the general public.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.