Company Description

CareCollab is a provider of Health Home care coordination services for Medicaid members with chronic medical and behavioral health conditions. We work closely with individuals to ensure they receive the coordinated care they need to manage their health effectively.

Role Description

This is a full-time, on-site role for a Bilingual Care Manager at CareCollab. The Bilingual Care Manager will be responsible for coordinating and managing the care of high-utilization Medicaid members with chronic medical and behavioral health conditions. This includes conducting assessments, developing care plans, coordinating services and resources, and monitoring progress. The Bilingual Care Manager will collaborate with healthcare providers, social service agencies, and other stakeholders to ensure the delivery of comprehensive and integrated care.

Essential Duties and Responsibilities

● Obtain required Care Management enrollment consent from the individual

● Complete initial and ongoing needs assessments to determine the individual's most

appropriate level of care management

● Responsible for the overall management of the member’s Individualized Plan of Care.

● Meet Care Management documentation requirements in a timely and accurate manner

by effectively utilizing designated Care Management Portals and Electronic Health

Records (EHRs)

● Function as an advocate for members within the agency and external service providers

● Promote wellness and prevention by linking enrollees with resources and services based

on their individual needs and preferences

● Educate the caregiver on the care of chronic conditions, screening, and other preventive

interventions

● Help members to obtain and maintain public benefits necessary to gain healthcare

services, including Medicaid and cash assistance eligibility, Social Security, SNAP,

housing, legal services, employment and training support, and others

● Effectively communicate and share information with the individual and their families and

other caregivers with appropriate consideration for language, literacy, and cultural

preferences

● Conduct care planning meetings/conferences and serve as an interdisciplinary team

member to effectively provide/coordinate comprehensive and holistic care

● Identify available community-based resources and actively manage appropriate

referrals, access, engagement, follow-up, and coordination of services

● In the event of hospital admissions, actively engage in the discharge planning process

ensuring that the member has all recommended post-discharge services in place prior to

discharge

● Attend and participate in ongoing staff development training to enhance skills needed to

effectively meet the demands of the Care Manager position

● Provide all interventions and care coordination in the individual’s home and in the

community

● Work with external stakeholders-including hospitals, shelters, jails, probation and parole

officers, primary care providers, etc. achieve positive client outcomes

Qualifications

• Analytical Skills and Data Modeling
• Data Warehousing and Dashboard
• Proficiency in Business Intelligence Tools
• Bilingual proficiency in English and [Second Language]
• Experience in care coordination or case management
• Knowledge of Medicaid and/or health insurance regulations
• Strong communication and interpersonal skills
• Ability to work collaboratively within a multidisciplinary team
• Bachelor's degree in a related field (e.g. healthcare, social work)

Benefits:

• Health Insurance Reimbursement Arrangement (HRA)

• Paid Holidays

• Floating Holiday to be used at the employee's discretion

• Paid Time Off (PTO)

• Paid Sick Time Off

• WFH Day incentive program

Compensation:

• $45,000 - 53,000 Annually Commensurate with experience