This location is under construction. Training will take place at other locations in either Chesapeake, Suffolk, Hampton, or Newport News.

The Assistant Manager (AM) role is about leading and executing different systems at a high level. The AM is responsible for supervising and coaching subordinate managers and team members and being a

positive and professional leader on every shift! AM’s role model behaviors and have impact on every aspect of restaurant operations! Key responsibilities include:

• Administration: Crisis Management, Internal Communications, Cash Management, Safety and Security and Food Safety. Steritech Food and Corrective Action Plan.
• Shift Management: Utilize Shift Readiness Tools, Pre-Shift Routine, Post-Shift Routine, 360 Shift Walk, Managing a Shift and Steritech Assessments.
• Production: Utilize Prep List/Prep on Hand, Overseeing Prep Activities, Kitchen Communications, Waste Prevention, Portion Control, Root Cause Analysis and Bin Management.
• Culture and Service: Role model Servant Leadership, Execute Drive-Thru Management, Outside Order Taking, Third Party Delivery, POS for Managers and Table Touching. Utilize SMG Resolving Complaints and SMG Celebration Alerts.
• Inventory: Utilize Inventory Basics, Execute Critical Item Counts, Accept Truck Orders, Use Arrowstream and Crunchtime and Place Truck Orders.
• Talent Management: Utilize Employee Lifecycle, leading and Developing, Training and Career Path, Zaxby’s University (ZU) facilitation and Recognition.
• Scheduling and Labor: Utilize Scheduling Programs, Deployment Maps, Labor Programs, Sales Forecasting.