Providing assistance to SERVEONE US branch by responding to clients related to orders and products

Job Description

​The duties and responsibilities of this position include, but are not limited to:

•Assisting customers of US branch with product-related questions by email and in-person

•Handling claims regarding refunds or exchanges

•Processing orders are given over the phone, email, or internal ERP system

•Handling communication with customers and vendors to ensure on-time payment

•Assisting in coordinating the delivery process to meet guarantees to customers

•Manage relationships with customers

•Update internal databases with account information

•Liaise with internal teams to ensure proper pre-and post-sales service

•Prepare, file, and retrieve sales-related documents such as invoices and PO Status

Qualification

​​The following skills and qualifications are required for this position:

•Strong communication skills with a problem-solving attitude

•Excellent computer skills ( MS office in particular)

•Organizational and time-management skills

•Hands-on experience with CRM software

•Highly motivated, self-directed, and customer service oriented

•Demonstrate strong attention to detail and a sense of urgency

•Ability to learn and perform multiple tasks in a fast-paced environment

•Ability to work independently as well as in a team environment

•BA Degree

•Korean -English Bilingual

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person