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Virtual Property and Casualty Licensed Customer Service Representative

Description & Responsibilities Qualifications Featured Benefits Description & Responsibilities Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance.

It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.

We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Gold Service program contributes to Safecos position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day / 7 days a week / 365 days a year.

Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.

At the heart of growing our program is you our valued employee!

Our hours of operation are from Sunday through Saturday, 7 : 00am-12 : 15am PST. We support our customers 24 hours a day / 7 days a week / 365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.

Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way.

Training hours are from 8 : 00am-4 : 30 pm, Monday through Friday. .

The following states / districts are excluded from eligibility at this time : Alaska, Arizona, California, Hawaii , Illinois, Kentucky, Montana, New York.

Responsibilities :

Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.

This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.

• Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
• Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
• Maintains and tracks accurate data in various computer systems.

Job Specifications :

Reference : 2022-45572

Category : Customer Service

Primary Location : Remote

Additional Locations :

Schedule : Full-Time Salary : USD-$37,100.00 $43,500.00- / -Year

Education Level :

Travel : As Needed % buffered00 : 00 00 : 00 Transcript Video length : 72 seconds 1 : 12 Mariah Customer Service Representative, CRC

Qualifications

• Active P&C Personal Lines License required
• Associate s degree in a business related field or equivalent training required.
• Minimum of 6 months related work experience required, Customer service experience preferred.
• Ability to review, record and organize written data from a variety of sources with no pre-established format.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required.
• Ability to handle confidential and proprietary information is critical.
• Proficiency with computers is mandatory.
• Knowledge and ability to use Microsoft office tools is necessary.
• Must have a clear understanding of the organization s policies, standards and procedures to guide customer interactions.
• Appropriate licenses up hiring / training, along with passing Proficiency Assessments is required.
• Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.

Featured Benefits Heres some of what you can look forward to as one of our employees.

Competitive Compensation Our compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time.

Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work Arrangements We understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement Plans Our pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.

50 for every $1 you contribute, up to 8% of your eligible pay.

Career Development From regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, were dedicated to your continued growth, because we know it leads to continued success.

Health & Wellness Youll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefitsincluding progressive parental benefits and support.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect.

Here, youll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work US for the past several years.

We were also selected as one of the 100 Best Places to Work in IT on IDGs Insider Pro and Computerworlds 2020 list.

We have been named by Forbes as one of Americas Best Employers for Women and one of Americas Best Employers for New Graduatesas well as one of Americas Best Employers for Diversity.

To learn more about our commitment to diversity and inclusion please visit : .

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Description & Responsibilities Qualifications Featured Benefits Description & Responsibilities

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals.

It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.

We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Gold Service program contributes to Safecos position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day / 7 days a week / 365 days a year. Our support not only

Last updated : 2024-05-15