Title: Service/ Payroll Coordinator (Hybrid Position)

Office Location: Sterling Heights, MI 

Status: Full-time with full benefits

Schedule: Monday through Friday from 8:00am to 4:30pm.

Monday, Wednesday & Friday, in-office

Tuesday & Thursday, remote

At LaJoy Group, you will find a culture that prides itself on teamwork, high ethics and hard work – with a good measure of fun. We seek to employ qualified individuals who are open to always changing environments, focused on reaching goals, and able to show a friendly “team” attitude. 

The primary responsibilities are to coordinate services between the insurance company/agency, client and caregiver. This includes, maintaining communication between clients, agency/insurance company, administrative, management, payroll and billing and ensuring proper documentation is completed accurately and timely. 

Essential Functions:

Customer Service

• Main point of contact for client, caregivers, insurance companies and agencies in regards to authorizations, hours, services, policies, procedures, etc.

• Ongoing communication with clients, caregivers regarding authorizations including expiration dates and hours authorized. 

Payroll & Billing

• Process timesheets and maintain communication regarding payroll related questions and delivery of timesheets to billing. 

• Work with the payroll clerk, conduct calls and mail letters in regards to missing timesheets or timesheet corrections. 

• Process billing based on timesheets submitted and paid for the week. 

Administrative

• Check portal(s) daily, submit any notes as necessary. (i.e., hospitalizations, missed visits, change in condition). 

• Maintain multiple spreadsheets and software documentation. Including authorizations, conversations, 

• Mail or email documents to employees regularly, track and follow up on outstanding documents. 

Enrollments

• Schedule enrollments between the caregiver and Enrollment Specialist (or other staff) at the availability of the client.

• Conduct Enrollments, as necessary

• After enrollment appointments, follow up with clients and caregivers to ensure understanding of the program, requirements, hours, schedule and initial pay date. 

Additional: 

• Make APS reports for any situations in which abuse, neglect or exploitation is suspected. 

Education and Experience

• High school diploma or equivalent. Associates Degree or Bachelor’s Degree preferred in related field. 

• Minimum of 2 years’ experience in a customer service-related field. 

• Two to four years in a similar role with administrative experience preferred.

• High level of computer skills, specifically with Microsoft Products. 

• Highly developed communication skills, written, listening and speaking. 

• Valid driver’s license. 

• Knowledge of home health practices, procedures and standards in accordance with state and federal regulations is preferred. 

This job requires a criminal background check. Convictions and pending felony charges are not an absolute bar to employment and will only be considered if required by law or there is a substantial relationship to the circumstances of the particular job or if bond ability is at issue

LaJoy Group is an Equal Employment Opportunity.
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