Lincoln Health

111 6th Street * PO Box 248

Hugo, Colorado 80821

(719) 743-2421 * Fax# (719) 623-2786

POSITION: Patient Access Clerk

DEPARTMENT: Business Office

DATE REVISED: September 2022

PURPOSE: The Patient Access Clerk presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers and all other internal and external customers of the organization. The Clerk interviews patients in a professional manner and obtains all protected health information necessary for admissions and billing properly for services rendered.

DIMENSIONS:

The Patient Access Clerk will ensure the efficient and effective flow of patients during scheduled clinics through efficient registration. The employee will participate in the development of clinic objectives and participate in quality assessment and improvement processes and activities. The employee will maintain necessary supplies and equipment.

The Patient Access Clerk will protect the dignity, privacy and confidentiality of patients and their families, as well as co-workers and others.

Lincoln Health Family Practice Clinics support and encourage a multidisciplinary team

approach to whole person patient centered care with the integration of primary care and

Behavioral health services.

ENVIRONMENT:

Lincoln Health is a 15-bed Critical Access Hospital co-located with 35-bed Long Term Care Unit. The facility employs 150-200 employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Serves patients and visitors by greeting them promptly.
2. Schedules follow up appointments.
3. Obtains and enters complete and accurate patient demographic, guarantor, and insurance information, obtains copies of ID and Insurance cards to be scanned into system.
4. Assures completion of forms for signatures, authorization and consents.
5. Review patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.
6. Ensures that the ordering, attending, referring and primary care physicians are documented in the organizations electronic health record(s) correctly when registering patients.
7. Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration.
8. Maintains an efficient and effective patient flow.
9. Answers phone calls in a courteous and professional manner.
10. Complies with all department and organization policies and procedures.
11. Complies with local, state, and federal regulations and the requirements of accrediting bodies.
12. Performs other duties as assigned.
13. Attends and participates in department and organization meetings, in-services, and quality improvement teams.

• Contributes to the accomplishment of department and organization objectives
• Projects a positive personal and professional image of the Patient Access Clerk, department, and organization at all times, under all circumstances.
• Maintains a clean and orderly work area.

SUPERVISION RECEIVED:

The Patient Access Clerk receives direct supervision from the Patient Access Supervisor.

SUPERVISORY RESPONISIBILITIES:

NONE

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or equivalent required. Excellent communication skills required. At least one year of registration experience preferred. Healthcare experience preferred.

LANGUAGE SKILLS:

Solid oral and written communication skills.

REASONING ABILITY:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS AND ABILITIES:

Ability to use a computer, and learn software for organization

Critical thinking skills

Ability to multi-task and be flexible with job demands

Energetic, motivated individual that connects well with people

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and talk and hear. The employee frequently is required to sit, kneel, and stoop. The employee is occasionally required to stand and walk.

The employee must frequently lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

MEASURES OF EFFECTIVENESS

The indicators of proficient performance in this position is carrying out all the items specified in the “Essential Duties and Responsibilities” as listed above.