We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: The HR Solutions Coordinator is the first point of contact to employees for HR related support and provides exceptional customer service. The coordinator responds to customer requests for information as appropriate both verbally and in writing. Utilizes various resources to ensure that a complete and accurate answer is provided. Directs customers to additional resources, including documented information, reference materials and self-service tools. S/he provides general HR support and administration to business functions and assists in the execution of various programs and procedures in support of Human Resources operations. The coordinator also serves as a liaison for the Human Resources Department by preserving excellent employee relations through the timely response of employee inquiries in the following areas including but not limited to company policies and procedures, benefits, payroll, and benefits. JOB LOCATION: This position is Hybrid, from our Hampton, VA office. What you'll do: Provide company-wide support to employees on general HR questions (walk-ins, HR Answers line, telephone, chat, or other points of contact) and escalate matters of greater complexity to Shared Service Manager as needed. Assist with various administrative tasks such as: compiling reports, password resets, data entry into the HR system of record, I-9 validation and new hire paperwork, orientation, scheduling interviews where appropriate, exit interviews, etc. Monitor leaves of absence and returns to work under FMLA, ADA, and worker’s compensation, or other applicable leaves, sending appropriate correspondence as requested. Handle unemployment claims processing and subsequent appeals and hearings. Represent the company in disputing claims. What you'll bring: High school degree and/or the equivalent amount of related experience required. 1-3 years’ experience in HR. 1-year of customer service and/or administration experience required. Strong organizational and multitasking skills with the ability to prioritize tasks. Excellent verbal and written communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information with discretion. All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace. As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit www.pragroup.com.