Swan employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.
As an Assistant General Manager for a restaurant, you will provide inspiring leadership to a team of workers that can motivate them to work harder and more effectively. You will work with your team to develop strategies that reduce costs and increase sales within the company. You will ensure that patrons have a positive experience when dining in the restaurant. Due to the nature of our business, this position is required to work weekends and holidays.
General Duties and Responsibilities:
Create a comprehensive business plan for the restaurant that considers the market, local competitors, sales revenue and expenses.
Prepare an accurate portrayal of the finances of the restaurant, including bank accounts, spending, check pricing goals and food costs.
Develop strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research.
Analyze the restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.
Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.
Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.
Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.
Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
Look for new and innovative solutions to problems in the restaurant industry; use technology and social media to develop new ways to engage with customers; think; beyond what has already been done to create an even more productive establishment.
Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.
The requirements for this position include but are not limited to:
Finance
Identify improvement areas and devise remedies for improvement.
Complete P&L review the same day P&L is final
Follow-through with solutions on variable cost issues
Responsible for Monthly P&L Review
Completes annual budget and presents to Dir of Operations
Supervise the accurate completion of daily financial reports
Takes all appropriate measures to ensure that all variable costs are in line with budgeted expectations
Responds to immediate cost control issues
Ensures all inventories are turned in at specified time
Ensures accuracy of monthly and weekly inventories
Ensures security of all inventory
Ensures consistency of inventory procedure and communication to new managers regarding SOPs.
Ensures inventory levels are at budget compliance
HR
Supervises, manages and mentors all managers on all HR matters
Participates in all Disciplinary Actions
Host Weekly Manager Meeting at specified time distributes minutes, follow up and holds managers accountable for actions required from meeting
Ensures information is accurate and up to date
Follows up with status of all tasks at next meeting until completion
Ensures notes get distributed to specified distribution list
Management
Directs all FOH Management, Supervisors and Leads
Responsible for Supervision/Execution of all FOH Management Job Duties
Open and clear communication with Corporate
Conducts thorough investigation of guest complaint and finds resolution
Follows up with guest immediately after the complaint is received (within 24 hours)
Knowledge and Skills
Able to communicate in a friendly and professional manner with all customers, team members and management
Detailed knowledge of products, services and hours of operation
Strong computer skills and ability to learn computer software
Education & Experience:
A minimum of 5-7 years experience in a restaurant management position
Experience in resolving customer issues/complaints as well as overall excellent customer service required
Solid time management, organization and prioritization skills
Proven ability to effectively build and foster a team environment
Ability to make decisions in a fast-paced environment
Ability to effectively communicate verbally and non-verbally with others
Ability to work with all personality types even in adverse situations
Ability to prioritize, anticipate situations, and take quick action
Ability to manage multiple projects and recommend/implement effective solutions
Demonstrated commitment to customer service
Ability to work independently and proactively in a fast-paced environment.
Working at Swan
Health Insurance
Tips Pooled
HR Department
ABOUT EMPLOYER
90 NE 39th St, Miami, FL 33137
30 people want to work here!
Summary
Located in the heart of Miamis Design District, Swan is a dining destination from hospitality mavens David Grutman and Pharrell Williams. Swans completely new menu is centered around seasonal and market-driven ingredients, that bring bold flavors to the forefront of the guests dining experience.
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