Utility Trailer & Carrier Sales of Washington are the leaders in the Semi-Truck Trailer Industry. We believe in and value building long-term customer relationships and our staff is dedicated to providing quality service, parts & sales. As a team we continue to push for personal growth and success. We are looking for individuals who strive to provide the best service experiance in the industry and help the team dominate customer service in the Pacific Northwest. Our team of professionals are writing the book on the Transportation Industries best practices for repair, sales and parts and we believe in making our own opportunities within our organization. We want you to come be successful with us and allow our team to help you grow and to be empowered to reach for your goals.

Service Advisor Job Responsibilities:

• Greet customers when they arrive.
• Manage and oversee the service center’s workflow and scheduling.
• Initiates trailer & Refrigeration services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles or any warranty repairs.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Calls customers to inform them of changes in service or to let them know their equipment is ready for pickup.
• Collect payments for service or collection of purchase orders for customers on accounts.

Service Advisor Qualifications / Skills:

• Equipment Maintenance
• Problem solving
• Reporting research results
• Quality focus
• Productivity
• Estimating
• Product knowledge
• Customer service
• Safety management
• Time management
• Multi-tasking

Education and Experience Requirements:

• High school diploma, GED, or equivalent
• Experience in a service advisor role strongly preferred
• Experience or certification with specific manufacturer or industry knowlege is a bonus
• Computer, excel, typing and communication proficiency is a must

Compensation:

• Competitive pay
• Medical benefits
• Dental benefits
• Vision benefits
• 401k benefits
• PTO
• Holiday pay
• Clothing allowance

If you think you have what it takes to join our exceptional Service Team, to grow with the best in the industry and have a hunger for growth, come be apart of a work family that supports & encourages. We want to here from you!

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. ~ Douglas Adams, Author

Job Type: Full-time

Pay: $22.00 - $33.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift
• Day shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person