Essential Duties and Responsibilities:

• Locates and monitors overdue accounts.
• Contact delinquent accounts to notify them of their need to pay.
• Advise on various strategies of debt repayment, based on financial status.
• Maintain records of payment collection and status of accounts.
• Receives, requests, and pursues payment on delinquent accounts.
• Follows established guidelines to review and update status.
• Maintains log of payment promises and pertinent account details, schedules follow-up communication.
• Performs other related duties, as required.
• Make outbound and answer Inbound calls.
• Work through requests from our Compliance, Legal, Collections, and Sales teams to resolve concerns
• Establish good rapport and professional relationship through pro-active and prompt communication
• Conduct professional communication, via e-mail and phone when necessary.
• Complete written requests, account updates/data entry updates, efficiently and accurately.
• Multi-task within several programs while maintaining accuracy
• Be assertive and possess excellent interpersonal and communication skills.
• Project a professional appearance.
• Problem solves.
• Professional Judgment.
• Adaptive to change and circumstances.
• Take initiative.
• Ability to work without oversight.
• Work well with others and in teams.
• Ability to learn new tasks.

Qualifications:

• High School Diploma or equivalent.
• 1-2 years of prior experience with multifamily residential properties.
• Must be able to type 40 wpm.
• Must have a reliable transportation.
• Customer service skills.
• Strong communication skills.
• Computer knowledge with the following software: MS Office and Yardi software for property management.
• Knowledge of Fair Housing rules and regulations.

Physical Demands:

Sitting for long periods of time using a computer and telephone systems, up to 4 – 8 hours a day, 5 days a week. Repetitive hand and wrist movement, up to 4-8 hours a day, 5 days a week.