The Client Program Manager provides comprehensive partnership with our clients. They function as the advocate for customers needs towards success. The Client Program Manager is in regular contact with key contacts internally and externally to provide visibility and support across all functions. Key Responsibilities Provide program management from medium to large, complex, cross-functional projects and programs Leads complex cross-functional projects and programs end-to-end using a formal process Identify and hold operational leadership accountable to the client’s program deliverables Maintain & improve customer satisfaction levels with NPS & Voice of the Customer Maintain & improve internal satisfaction levels with Voice of Key Stakeholders Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance Facilitates meetings to review performance, strategy, projects, and future growth alignment Collaborates with core team to develop solutions and lead project team(s) through implementation and completion Manages internal and external relationships in support of program(s) Mentors and coaches team members to further develop competencies Leads by example and models behaviors that are consistent with our company's values Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables Partake in setting team’s objectives and proactively provide recognition and feedback o Participate in Program Management meetings, calls and share best practices. Help Maersk become a great place to work Adapt communication style when working with all levels of the organization Lead and influence various client teams of the organization across business units Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience Required experience & skills : Required Bachelor’s degree preferable in Business/Logistics/Engineering 3 years relevant experience with proven track record in operational management Supply chain and Project Manager experience required Strong leadership attributes with the ability to drive performance across diverse geographies and teams Understanding and passion for driving Operational Excellence in the business Ability to work in a matrix organization and influence decision makers Proven track record for delivering results Exposure and understanding of Business Improvement / Lean Functions Excellent communication and influencer skills (written and verbal) Ability to interface with Executive Level Management Being a team member that supports the global/regional/country teams proactively Knowledge of risk management with the ability to identify activities Able to multitask Strategic mindset Problem-solving skills Must be able to work independently and able to travel for onsite meetings Must have availability to work in Pooler, GA location ( On-site role) Preferred PMP Certification CSCP Certification Six Sigma Proficient in MS Word, MS PowerPoint, MS Excel, MS Visio, MS Project, Jira and other project management tools Notice to applicants applying to positions in the United States. You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. Pay Transparency Notice: https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.