About Us: Our boutique hotel in Healdsburg, CA is renowned for providing an intimate and luxurious experience for our guests. We take pride in our exceptional service and attention to detail. We are currently seeking a dedicated and experienced Overnight Guet Relations Supervisor to oversee night operations and ensure our guests have a seamless and enjoyable stay during the overnight hours.
Job Description:
As the Overnight Guest Relations Supervisor, you will be responsible for managing the hotel's overnight operations, ensuring guest satisfaction, and being the lead on night staff. Your role is crucial in maintaining the safety, security, and smooth functioning of the hotel during the night shift.
Key Responsibilities:1. Night Operations Management:

• Oversee all hotel operations during the overnight shift.
• Ensure a smooth and efficient check-in and check-out process for late arrivals and early departures.
• Monitor the lobby and public areas to maintain cleanliness and order.

2. Guest Services:

• Address and resolve guest inquiries, requests, and complaints promptly and professionally.
• Ensure a high level of customer service and guest satisfaction throughout the night.
• Assist guests with special requests and provide information about the hotel and local area.

3. Staff Supervision:

• Supervise and support any night staff, which may include front desk, security, and housekeeping.
• Schedule and manage night shift staff to ensure adequate coverage.
• Conduct training and provide guidance to night staff to maintain service standards.

4. Safety and Security:

• Ensure the safety and security of guests, staff, and the hotel property during the night.
• Conduct regular patrols and inspections of the property.
• Respond to emergencies and coordinate with local authorities if necessary.

5. Administrative Duties:

• Complete nightly reports and documentation, including daily financial reconciliation.
• Manage cash handling and ensure accurate record-keeping.
• Prepare and distribute shift handover reports for the morning staff.

6. Operational Support:

• Coordinate with management to address any urgent repairs or issues.
• Ensure that housekeeping tasks are completed efficiently and rooms are ready for new arrivals.
• Assist with inventory management and ordering of supplies as needed.

Qualifications:

• Proven experience in a supervisory role within the hospitality industry, preferably in a boutique or luxury hotel.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle stressful situations with professionalism and poise.
• Detail-oriented with strong organizational skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Flexible with working hours, specifically overnight shifts, including weekends and holidays.

Education & Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• 2 years of experience working overnight

Work conditions:

• Must work on-site on property.
• Essential physical requirements, such as climbing, standing, stooping, or typing.
• Physical effort/lifting, medium - up to 50 pounds.
• Must be able to work weekends, nights, and/or be on-call as a regular part of the job.

The hourly wage ranges the employer reasonable expects to pay for the position:

• $23-$25 per hour, depending on experience

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.