The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service. 

The ideal candidate for this position

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

Benefits

• Hotel and other Travel discounts
• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives!

Source: Hospitality Online