```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle cash and credit card transactions accurately
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

```Qualifications```
- Previous experience in hotel management or hospitality management is preferred
- Proficient in using phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations professionally
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Excellent communication and interpersonal skills
- Knowledge of guest relations principles and practices
- Familiarity with hotel operations and procedures
- Ability to maintain a high level of professionalism and confidentiality
- Attention to detail and accuracy in handling guest information and transactions

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Fort Myers, FL 33907: Relocate before starting work (Required)

Work Location: In person