Description

SUMMARY

Reporting to the Vice President of Operations, the Volunteer and Resource Development Coordinator (VRDC) will partner across all levels of the organization in securing resources to support operations and program needs as well as recruiting, training, and engaging volunteers. This position is dedicated to cultivating resources and strengthening connections with donor organizations, corporations, faith-based communities, and other local groups to support CIS' mission of empowering students to stay in school and succeed in life. Additionally, this role involves managing in-kind donation and service efforts as well as supporting resource development initiatives to benefit the entire organization in partnership with Advancement.

The ideal candidate will have excellent networking, communication, people and collaboration skills, business acumen, exemplary work ethic, drive, strong organizational skills, self-motivation, facilitation and problem solving skills. The ideal candidate will also possess the ability to cross cultural boundaries to build and maintain strong working relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteer Coordination: 

• Recruits, interviews, screens, trains, and supervises (or assigns) volunteer staff.
• Communicates with all departments of the organization to identify available opportunities and needs for volunteers.
• Schedules, coordinates, and assigns volunteers to appropriate departments, supervisors, and/or mentors.
• Maintains files, records, applications, and other data concerning the volunteer program.
• Drafts, maintains, and publishes guidelines, best practices, and procedures for volunteer program and resource developments.
• Coordinates volunteer recognition and appreciation events and activities.
• Develops and manages a portfolio of prospects and partners to build volunteerism, in-kind and financial support.
• Oversee volunteer event budgets, contracts, and vendor relationships.
• Maintain accurate data in the Volunteer Database within the designated Client Relationship Management System. 

Cultivation of Community Resources and Services:

• Coordinate and manage all special services and basic need supports with community agencies and partners 
• Take accountability for processing, documenting in Client Relationship Management System, acknowledging, and executing in-kind donations of goods and services.
• Cultivate relationships with new in-kind donors and steward existing partnerships.
• Coordinates community resources to support needs prioritized and outlined by Operations utilizing the school needs assessments and student support plans.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in business, education, non-profit management, public administration, project management, or related fields.
• Two (2 years of relevant experience in volunteer management, partnership or resource development.
• Two (2) years of relevant experience in building community partnerships and stewarding clients.
• Experience utilizing Blackbaud Raiser's Edge NXT preferred.
• Proven track record of identifying and executing volunteer engagement strategies to cultivate and steward prospects.
• Proficiency in social media, writing, and general marketing practices.
• Demonstrated Experience coordinating events for multiple audiences.
• Experience managing projects across multiple different departments and stakeholders.

SKILLS REQUIREMENT

• Advanced Proficiency in Zoom, Microsoft Office Suite, Google Suite, Adobe Suite, and Client Relationship Management systems 
• Excellent organization, prioritization, project management and planning skills
• Excellent written and verbal, and interpersonal communication skills
• Highly collaborative, able to build and maintain resources and partnerships across all levels of the organization 
• Culturally competent and experienced working with diverse populations and perspectives
• A strong self-starter, enthusiastic toward development and creation of new initiatives 
• Sensitivity and ability to appreciate the perspectives of personnel within companies, faith-based communities, civic groups, and other organizations
• Strong problem-solving skills, including the ability to address tough issues quickly and effectively.
• Comfortable with ambiguity, adaptable, and flexible in a fast-paced work environment.
• Ability to collect, analyze and synthesize data for both volunteerism and resource acquisitions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; use hands to handle, feel and keyboard; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or bend. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The position is located within the Charlotte Mecklenburg area. Regular and satisfactory attendance and punctuality are required. Regular and satisfactory performance including meeting all process deadlines and stated deliverables is required.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Other duties may be assigned.

Criminal background check and pre-employment drug test required. Financial credit check and driving record check required, if applicable.