Description

JOB TITLE: Patient Services Representative 

STATUS: Full-Time / Part-Time

TYPE: On site 

REPORTS TO: Clinic Manager 

PURPOSE: 

The Patient Services Representative (PSR) is a medical reception and front office position available for a reliable, friendly, caring professional with a desire to further develop their skills and knowledge in healthcare, while making a difference in patients lives. This role requires excellent customer services and interpersonal skills along with enthusiasm for engaging with the public in a diagnostic ultrasound imaging center that prioritizes training. The PSR is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments. Additional responsibilities include maintaining supplies, tidiness of the patient lobby, and assisting the clinical team as needed with patient workflow. 

EDUCATION / QUALIFICATIONS / COMPETENCIES: 

• High School Diploma or equivalent is required 
• Bilingual in Spanish is preferred but not required 
• Strong organizational skills, be punctual and responsible, follow through on tasks in a timely, efficient manner as directed 
• Must be friendly, professionally dressed (scrub attire), have a caring demeanor to patients and clinical team, be attentive to detail, resourceful and proactive in helping patients and in facilitating a smooth clinical workflow 
• Demonstrate proficiency in learning/using clinical scheduling/reporting software, be able to copy, fax, scan, upload documents 
• Assist Clinical Management team in scheduling events, confirming meetings, coordinating events, assisting with projects and other clinical operations as needed 
• Willing to grow & learn new skills and be flexible to take on additional tasks as needed 
• Willing to accept constructive feedback from supervisors 

OVERALL RESPONSIBILITIES: 

• Perform opening and closing clinic duties 
• Answer phones, triage calls, returns messages 
• Processes payments, balanced payments logs, prepares deposits 
• Schedule patient by phone and on-line through websites, including follow up appointments to ensure maximized schedule 
• Import new provider information in to scheduling database/sends out referral forms/flyers to providers routinely 
• Greets patients, checks in for appointments and verify insurance 
• Scan documents into electronic health records 
• Maintain tidiness of waiting area and reception counter throughout the day 
• Check schedules for added, canceled and no-show appointments throughout the day 
• Respond to designated tasks in the electronic health record 
• Order clinic office supplies, assists with inventory 
• Book training sessions, reviewing pricing and scheduling 
• Distribute mail, schedules, notifications as needed 
• Assist the Clinical Management team with reports, booking/confirming of meetings, fielding calls, etc. 
• Help with marketing and with the clinical training teams as needed with copying and distributing materials, with setting up/coordinating events 

PHYSICAL REQUIREMENTS / WORKING CONDITIONS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to stand and/or sit for prolonged periods of time? 
• Can independently move objects up to 25 lbs.?? 
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions?? 
• Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others? 

CULTURE OF CARE:

Cultule of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:?? 

• Creating a sense of community in all interactions and communications with students?? 
• Identifying problem areas and offering assistance?? 
• Opening up safe conversations for cooperative solutions?? 
• Holding students to standards and goals that will ultimately make them successful in their careers?