Print Project Managers are the front line of our company. Since they are typically the first point of contact our clients have with us, offering exceptional customer service is of utmost importance. Providing product information, processing quotes and helping to coordinate artwork file & design improves our clients' experience and keeps them coming back. We empower our Print Project Managers to resolve client needs and provide the best possible experience, allowing them to build strong relationships with both new and existing clients.

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to our production team in accordance with company policies and procedures.
• Confer with customers by telephone, email or in-person to provide information about products or services, estimate projects, take or enter orders, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people and improve internal processes.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.