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THE WITTERN GROUP INC is Hiring a Customer Support Representative Near Clive, IA
Responsibilities:
- Work with Team Members, service providers, and customers to set up new installations of equipment.
- Follow up of services rendered to customers, and closeout completed service tickets.
- Provide any needed training for new equipment.
- Assist customers through continual support of equipment, and complete required actions for resolution.
- Assist in the completion for the final evaluation of product and if needed, and connection to the cloud management system
- Potentially provide field support and assistance occasionally
- Quickly understand various vending equipment and services
Requirements:
- High School Diploma or Higher
- 2 Years customer service or call center support experience in equipment support
- Proficient Microsoft office related tools
- Excellent verbal and written communication skills
- Strong listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to lift up to 20 pounds occasionally
Job Summary
Full Time
$36k-44k (estimate)
06/08/2024
06/23/2024
wittern.com
DES MOINES, IA
200 - 500
1931
HEIDI CHICO
$10M - $50M
Durable Manufacturing
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The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
