Job Summary:
We are seeking a skilled Call Center Manager to oversee our customer service team. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and achieving performance targets.

Duties:
- Develop and implement call center policies and procedures
- Monitor and improve call center performance
- Train, coach, and mentor call center representatives
- Handle escalated customer complaints or issues
- Analyze call center data to improve processes and identify trends
- Collaborate with other departments to optimize customer service strategies
- Ensure compliance with company standards and regulations

Requirements:
- Proficiency in English; fluency in Spanish or other languages is a plus
- Proven experience in managing a call center or customer service team
- Strong project management skills
- Ability to analyze data and make data-driven decisions
- Excellent leadership and supervisory skills
- Outstanding communication and interpersonal abilities

This position offers the opportunity to lead a dynamic team, drive customer satisfaction, and contribute to the growth of our organization. If you possess the required skills and experience, we invite you to apply for this rewarding Call Center Manager position.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Framingham, MA 01702 (Preferred)

Ability to Relocate:

• Framingham, MA 01702: Relocate before starting work (Required)

Work Location: In person