Position: Onsite Leasing Coordinator
Purpose: Act as a representative of SVN | Second Story to make our residents feel at home. You will be responsible for creating a positive experience from the moment a lead comes in, throughout a resident's time living in the community, to the time they move out. You are also responsible for maintaining healthy occupancy levels and contributing to a positive property owner experience as well.
Reports to: Onsite Property Manager
Characteristics: High Energy, Superb Customer Service, Detail Oriented, Strong Communication

Duties:

● Understand and embody the SVN | Second Story mission and core values
● Receive, review and respond to all internal and external communication in a timely manner
● Attend leasing meetings, company wide meetings, and others as required
● Promptly respond to all incoming leads and routinely follow up
● Lease and pre-lease apartments
● Monitor lease expirations and manage renewals
● Accurately market apartment availability via online platforms
● Build relationships with prospects by actively listening to their needs
● Properly document all interactions in the guest card feature and accurately record all resident information during conversion
● Stay up to date on and follow Fair Housing Laws at all times
● Guide prospects on community tours and assist in the application process
● Properly send, receive and save all documentation required prior to move in
● Keep up-to-date records on resident information (renter’s insurance, vehicle information, pet information, etc)
● Promptly enter move out notices and distribute move out information to residents
● Assist management in routine property walks and vacant unit walks
● Handle resident communications with professionalism and courtesy
● Perform routine market surveys and report finding to property manager
● Report leasing activity to management on a weekly basis

Skills Needed:
● Required: Experience in multi-family property management (2 years minimum)
● Strong attention to detail
● Strong verbal and written communication skills
● Cultivate a positive, team oriented mindset
● Ability to problem solve and think creatively
● Competency in Microsoft Office and Google Workspace
● AppFolio Property Manager software experience preferred but not required
● Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:
● Salary position, competitive pay based on experience
● Commission on executed leases
● Full Health Benefits including health, dental, vision and HSA plan; 401K eligible after six months service
● 15 days Paid Time Off (PTO)
● 9 major holidays

Company Overview:
SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Mission
SVN Second Story Real Estate Management adds value to our community by thoughtful and strategic stewardship of our clients’ real estate investments through collaboration, problem solving and versatility. Our firm holds space with integrity and transparency for all team members to contribute meaningfully, thrive personally and prosper professionally.

Core Values & Context
● Thoughtful, Thorough, Prepared

● At Second Story, we are kind, empathetic and proactive. We anticipate the needs of clients and tenants, whenever possible, and prepare accordingly. We strive for accuracy and timeliness in all aspects of our business.

● Stewardship

● Second Story practices and personifies gratitude. The mindset is positive and caring toward the properties and clients we are privileged to represent. We “get” to come to work and we
“get” to improve our communities.

● Knowledge, Competence, Curiosity
● Innovation and growth are key to advancing our opportunities as individuals and as a company. We understand our roles and responsibilities and regularly evaluate our processes and procedures to identify opportunities for improvement. We are problem solvers.

● Communication, Responsiveness, Ownership
● “Showing up” for yourself, one another and the client is critical to our success. Second Story promotes a culture of trust, autonomy and taking responsibility for achieving your own potential.

● Whole Being Wellness
● We encourage team members to nurture their career, while valuing the importance of health, family and community.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Property leasing: 2 years (Preferred)

Work Location: In person