SES Space & Defense is Hiring a Satellite Operations Technician, Tier 3 Near Tampa, FL
SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. Satellite Operations Technician, Tier 3Onsite at MacDill AFB Position SummaryThe SATOPS Tier 3 technician provides support to the USSOCOM J6 for the tracking, troubleshooting, and coordination for all things satellite communications (SATCOM) systems related to the environment, topology, and architecture of tactical systems supporting deployed users. Your main job duties involve the operation of mission-critical management tools that require expertise beyond a Tier 1 and 2 Technician’s level of knowledge and skill. You will be required to have a thorough understanding of the SDN transport topology, asset and resource management, employed technologies, operating procedures, and policies. You will take part in mission planning, conferences, and document writing involving SATCOM systems as required by the Customer. Primary & Essential Accountabilities
Kratos SatMonics Spectrum Management Platform Installation and Administration to include, but not limited to:
Database configurations of SatMonics
Calibration and auditing of SatMonics database
Troubleshooting SatMonics issues
Solarwinds Network Management System including, but not limited to:
Installation of Solarwinds Network Performance Monitor (NPM)
Build network topology maps within Solarwinds
Manage Solarwinds object licensing
Contribute to operational planning, and improvement, by developing new policies and procedures
Maintain consistent & open communication with Site Lead to inform on all operational issues, troubleshooting efforts, and solutions
Work with planners and Tier 3 technicians on Authorized Service Interruptions, (ASI), coordination and execution, network investigations, network changes, reports, etc.
Assist iDirect Tier 3 SMEs with the following: (not exhaustive)
test and evaluation of systems and network configuration
VSAT terminal characterization
engineering support
daily operational support of iDirect Technologies hubs and remote systems
Participate in the research, evaluation, and selection of new SATCOM management technologies
Prepare reports documenting utilization levels, failure rates, or other statistical reports as directed
Analyze complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices
Resolve difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like
Configure systems to user environments
Support acquisition of hardware and software as well as subcontractor services
May act as a technical project leader or provide work leadership for lower level employees
May provide written technical descriptions and contribute in the development of technical solutions in support of proposal efforts
Support, communicate, reinforce and defend the mission, values and culture of the organization
Attend appropriate engineering, Customer, or business meetings
Qualification Requirements
Bachelor’s Degree and 8 years of experience, or equivalent combination of education and experience
Common knowledge of the SATCOM Special Operations Forces Tactical Assured Connectivity System (SOFTACS), and Product Distribution System (PDS) family of terminals (FoT)
Candidate must have a Top Secret (TS) Clearance with SCI eligibility
Must have 8750 IAT II certification or obtain within 3 months after beginning work in the position
Strong verbal, written, and interpersonal communication skills
Ability to work independently, as well as cooperatively in a team-oriented environment
Demonstrate a committment to the process of continuous improvement by identifying and responding actively
Strong analytic and problem-solving skills
SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.