Overview

As a Field Service Technician in the Service Department, you are the primary interface between Alure Home Solutions and the client, on all service-related projects. You are the primary coordinator and partly responsible for ensuring projects are serviced properly, while maintaining the highest level of customer service. The Field Service Technician is responsible for answering calls, customer service, troubleshooting, quoting, scheduling, and payments for service work. The Field Service Technician's primary function is to deliver prompt service solutions and exceptional customer service experience. DUTIES AND RESPONSIBILITIES:

• Client Communication
• Coordinating with service team and installers for solutions to our customers needs following installs.
• Answering/Routing phone calls and listening to client concerns, needs and requests for service
• Answering general questions, sending requested resources and documentation, or routing to appropriate team members
• Troubleshooting
• Communicate with Service teams and receive updates from field team on system troubleshooting.
• Scheduling
• Creating system records to account for opportunities and events
• Giving timely updates on time of arrival/changes to schedule

 System Processing & Account Management:Ensure proper records are documented of all service visits including notes, photos, etc.Advance stages of all projects in our internal client relationship management systemReconciliation with other departments on cross-cutting topics REQUIRED QUALIFICATIONS/SKILLS:Candidates should be hard-working, passionate, dependable, creative, organized, planning-oriented, problem solvers, and detail-oriented. The ideal candidate has excellent interpersonal and communication skills, attention to detail, and a strong work ethic.A degree is not necessary if sufficient experience can be demonstrated: a) 1 to 3 years of customer service, operations or project management related experience and b) experience in the construction space.

• Demonstrated ability to positively interact with and manage clients in all types of situations.
• High proficiency in Excel/Google-Sheets, showing high attention to detail.
• Experience using software including Microsoft Office, Gmail, Google Docs, Salesforce
• Passionate about the remodeling/construction industry
• Demonstrated experience working in a team environment meeting deadlines with attention to detail — references required.
• Ability to perform work dependably and reliably according to work schedules and assignments.
• Valid driver’s license with a clean driving record.

Posted Min Pay Rate

USD $24.00/Hr.

Posted Max Pay Rate