ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides positive guest recognition and relations through personal performance and attention to guest history, including familiarizing himself/herself with regular patrons and VIP guests.
• Greets guests in a timely and professional manner take guests’ orders and serves food and beverages according to the standards and established service sequence.
• Responds to guest questions and provide suggestions regarding beverages with an aggressive approach to upselling.
• Performs flair while preparing cocktails and other drinks and builds guest relations with patrons seated at the bar.
• Arranges bottles, glasses and packaged snacks to make attractive displays. Mixes ingredients to prepare cocktails and other drinks to standard. Serves wine, liquor and bottled beer to standard pour and to departmental specifications.
• Slices and pits fruit for garnishing drinks to standard.
• Washes all bar and glassware.
• Monitors and observes guests’ experiences to respond to additional needs or requests.
• Assists servers during dinner service to expedite table service.
• Enters orders into the point-of-sale system, maintains accurate guest over counts, totals receipts correctly, verifies sales and collects payment for all food and beverages served.
• Thoroughly knowledgeable on the menu, various daily specials and beverages.

Ensures the cleanliness and organization of designated work areas. Stocks and maintains supplies, refrigerators, dispensers and/or display cases ensuring no interruption in guest service. Completes set up and breaks down duties to departmental standards.

• Sweeps and mops floors.
• Requests proper identification from guests purchasing alcoholic beverages when legal age is questionable (under the age of 30). Consults with management on questionable identification.
• Monitors guest alcohol consumption and does not over-serve alcohol to intoxicated guests.
• Maintains liquor security and control standards when mixing and preparing cocktails and other drinks to standard.
• Washes work station, walls and refrigerators. Reorganizes work areas in preparation for the next shift.
• Takes our trash and recycling. Cleans and maintains interior and exterior of trash areas. Sweeps and mops floors.
• Complies with local, state and federal regulations pertaining to food quality, cleanliness and sanitation standards, alcohol service and safety.
• Attends required meetings, pre-shift meetings and training sessions as assigned/scheduled.
• Assists with new employee training by positively reinforcing successful performance and providing respectful and encouraging instruction.
• Complies with the organization’s sustainability standards.
• Complies with organization policies and job standards.
• Completes all other duties as needed.

MINIMUM REQUIREMENTS

• At least 2-3 years of related work experience in a high-volume, high-energy, food and beverage environment.
• Availability to work nights and weekends as needed.
• Working knowledge of state and federal laws and regulations related to food, safety and sanitation.
• While performing the duties of this job the employee is regularly required to stand for long periods of time, walk, squat and reach. The employee is frequently required to use their hands to finger, handle or feel objects, tools or controls. Employee must be able to talk and hear. Must have the ability to lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PREFERRED SKILLS & QUALIFICATIONS

• Alcohol service certification.
• ServSafe certification.
• Strong verbal, written and interpersonal communication skills.
• Ability to prioritize tasks and move through them quickly.
• Strong organizational skills and diligent attention to detail.
• Ability to make decisions and work with a team.

POSITION DETAILS

• This position reports to the Events Manager.

About Skies 322

With warmth and revelry, Skies 322 is Grand Forks' downtown destination for seasonally inspired menus, brilliantly crafted cocktails, and gracious North Dakota hospitality. Against the backdrop of The Olive Ann Hotel, Skies 322's relaxed elegance and inviting atmosphere make it at once a simply great gathering place, a stylish special occasion destination, and a beloved neighborhood favorite.