The Billing Tech II is responsible for executing aspects of revenue cycle workflows for RCR Members/Customers to ensure optimal revenue collection while providing high-quality customer service as well as building relationships that facilitate Member confidence in OSIS and the organization’s team members.

JOB RESPONSIBILITIES:

• Executes customer-specific revenue cycle workflows to accommodate federal, state, and payer-specific requirements, coding requirements, collection regulations, and requirements, and to ensure optimal collections. Includes but is not limited to charges and transactions, AR, patient and payer phone calls, coding and Electronic Remittance importing and reconciliation, rejections and denials, and appeals.
• Accesses Federal, State, and payer websites for revenue cycle tasks.
• Participate in training plans and opportunities to enhance knowledge.
• Research and analyze Federal, State, and Payer coding and billing requirements.
• Strive to meet or exceed attainable daily/weekly/monthly goals.
• Collaborate with other OSIS departments to meet the needs of the Members/RCR Customers within the mission and goals of OSIS.
• Build and maintains Member/RCR Customer and internal relationships to drive mutually beneficial solutions and drive positive Member/RCR customer experiences.
• Collaborates and actively participates on committees/workgroups.
• Analyze workflows and establish best practices both in the use of NextGen PM and operationally; keeping up to date with various government regulatory updates that impact healthcare.
• Serve as a mentor/resource for Tech I team members.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time remote position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. This position requires limited travel (5-10 days per year). Exceptions can be made.

REQUIRED EDUCATION AND EXPERIENCE:

• 2 years of billing experience
• Experience with clearinghouses and healthcare portals
• Knowledge of ICD-10 and CPT coding
• Excellent communication and customer service skills
• NextGen EPM/EDR experience or something similar.

HIGHLY DESIRED EDUCATION AND EXPERIENCE:

• FQHC billing experience
• NextGen EPM, EDR and/or Optical experience

PREFERRED EDUCATION AND EXPERIENCE:

• MS Excel
• Dental billing experience
• Behavioral Health billing experience

TELECOMMUTING AND TECHNICAL REQUIREMENTS:

This position is considered a remote position with full telecommuting privileges. Must have the following:

• Cable or Fiber Internet Service
• Download speed of 20Mbps or higher
• Upload speed of 5Mbps or higher

At OSIS, we celebrate diversity and believe in creating an inclusive workplace where everyone feels empowered to bring their authentic selves to work. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive culture where all employees feel welcomed, valued, and respected. Join us in our mission to build a diverse and dynamic team that serves Federally Qualified Health Centers nationwide.