ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates security investigation efforts in conjunction with outside law enforcement agencies to ensure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with corporate attorneys to assist in criminal justice proceedings.
• Establishes and maintains strong working relationships with outside law enforcement, and other first responders.
• Creates, implements, and monitors emergency response procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
• Works with operating departments to design and conduct highly sensitive investigations to facilitate fact finding and probe into potentially illegal or inappropriate activities.
• Meets with departmental leadership to analyze risk management issues, formulate policies, determine needs for security programs, and coordinate with other departments.
• Analyzes Security department through data and reports to implement changes allowing for the most successful implementation of future programs.
• Ensures compliance with all policies, procedures, federal, state, and local laws, and regulations, as applicable.
• Monitors the overall performance of security personnel to ensure compliance with department and property policies and procedures.
• Supervises Security programs and processes to reduce and control loss time injuries.
• Oversees the safety and security of employees and customers by monitoring, observing, reporting, and taking appropriate action when necessary.
• Oversees routine inspections and audits of the gaming floor, parking lots, and other areas to assess compliance with security protocols
• Investigates and responds to escalated security incidents, emergencies, and customer complaints to determine preventative or corrective measures
• Ensures all security-related incidents, observations, and activities are appropriately documented and reported.
• Conducts processes for the hiring, training, development and efficient management of Security staff.
• Plans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff.
• Establishes and maintains department standards, guidelines, and objectives, and oversees other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of the Security department.
• Maintains confidential treatment of all relevant information and follows up on shift reports as needed.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Demonstrated management and leadership skills in security operational effectiveness.
• Excellent verbal and written communication skills.
• Detail-oriented and thorough with strong organizational and time management skills.
• Excellent attention to detail and observational skills.
• Thorough knowledge of Emergency Response and Disaster Plans, security systems and software, and relevant laws and regulations.
• Ability to remain calm and composed under pressure while making sound decisions quickly.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.

EDUCATION AND EXPERIENCE

• Associates degree or equivalent.
• Four-year degree in related field preferred.
• Four to seven years related experience in security operations. **
• Must obtain valid gaming license, where applicable.
• May be required to hold a valid driver’s license.
  • **Other combinations of education and experience may be considered.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• Virginia Racing Commission License
• Valid Driver’s License with a minimum of three (3) years driving experience; must be able to drive company vehicles; must provide proof of insurance; Motor Vehicle background check required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee must maintain their physical fitness and ability to stand, walk, and patrol for extended periods.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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