POSITION SUMMARY:

The YMCA of Greenwich is seeking a friendly, passionate Volunteer and Support Coordinator to support the Y’s effort as a charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Associate is responsible for providing exceptional, positive, and energetic member service, responding to individual member and guest needs, promoting Y services and programs. The Membership Associate will maintain safety standards, YMCA of Greenwich policies, cleanliness, member and guest satisfaction, positive member and staff engagement, using the Y’s Service and Engagement principles.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Develop and implement impactful volunteer opportunities that align with organizational goals, working cross-functionally to create valuable experiences for volunteers and enhance community outreach.

2. Work internally with departments do identify, develop and maintain volunteerism of the Y.

3. Utilize VolunteerMatters to manage, track, and process volunteers throughout their journey, ensuring a streamlined and positive volunteer experience.

4. Utilize ActiveNet to systemize program creation and maintenance, optimizing program offerings and enhancing operational efficiency.

5. Handle in-person inquiries, calls, and emails from members, program participants, and volunteers, providing responsive and supportive assistance.

6. Coordinate with the Membership Relations Manager to oversee inventory management, including supplies, forms, membership cards, staff uniforms, and related materials.

7. Provide guidance and support to Membership Associates at the Front Desk, offering coverage and assistance as needed to maintain exceptional service standards.

8. Deliver an exceptional member experience by actively engaging with and assisting members, program participants, and volunteers, ensuring a welcoming and inclusive environment.

9. Actively participate in staff meetings and training sessions to contribute insights and expertise, staying updated on organizational initiatives and best practices.

10. Fulfill any additional duties as assigned by management, contributing to the overall success and growth of the organization.

LEADERSHIP COMPETENCIES:

• Engaging Community
• Communication & Influence
• Developing Self & Others

QUALIFICATIONS:

• High School Diploma/GED/equivalent.
• Relationship Building abilities.
• Previous customer service, sales, or related experience preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Strong oral and written communicative ability.
• YMCA Leader Certification within 7 days of hire.
• Bilingual English/Spanish a plus.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• The employee must be able to traverse through the 100,000 sq-ft. building.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Greenwich, CT 06830 (Required)

Work Location: In person