Job Title : Customer Service Operator - Driving license Required

Location : 1884 State Hwy 71 West, Cedar Creek, TX 78612 (Onsite)

Duration : 12 Months

Payrate : $16 / hr on W2.

Need to work every weekend and holidays.

JOB DESCRIPTION

• Operates, receives and routes calls using a telephone and performs associated clerical work utilizing information systems for data retrieval.
• Greets and assists callers, determines the nature of callers' business and connects the call to appropriate staff.
• Operates a telephone to connect calls to appropriate staff.
• Makes a good first impression to customers by being responsive, friendly, professional and helpful.
• Performs clerical work associated with calls such as using an online directory and intranet web pages.
• Greets and assists callers, determines the nature of callers' business and provides appropriate information
• Listens to customer and follows procedures set forth in handling customer concerns and / or complaints.
• Contacts service providers and repair personnel to report and resolve equipment trouble and service difficulties.
• Responds to a high volume of calls and interactions with employees.
• Provides support to employees for end-user voicemail password resets and conference call bridge set-up requests.
• Logs calls regarding these issues and actions taken into incident tracking system.
• Works in a team setting, sharing information and assisting others with calls.
• Trains new staff and temporary workers on departmental operations and procedures.
• In the event of an emergency situation, may assist in coordination of building evacuation, staff notification or various other support duties.
• Participates in cross-training activities, cross-departmental sharing of knowledge and, when appropriate, cross-departmental developmental assignments.
• Shares knowledge and expertise with others, developing a pipeline of possible successors. Learns from others in different roles and different departments to expand knowledge.
• This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

Minimum Qualifications : One or more years of experience in providing customer service and answering a multi-line telephone.

Knowledge, Skills and Abilities : Knowledge of LCRA departments and subject matter experts Skill in verbal and written communication Skill in operating a multiline telephone Skill in providing customer service Intermediate skill level in office productivity applications (such as email, word processing, spreadsheets, etc.

Ability to work in a team environment Work Environment : Work hours are spent in an office environment Work is confined to a particular work space which requires relief to leave Physical Demands : Work involves frequent finger / hand manipulation in using a keyboard, mouse and multi-line telephone

Last updated : 2024-06-05