Essential Duties and Responsibilities

• Monitor availability, performance and capacity of all infrastructure, applications and processes.
• Perform patching of Windows servers via RMM Tools
• Experience with Ticketing Systems (ServiceNow, SysAid, etc)
• Experience with Monitoring and management software (SolarWinds preferred)
• Perform system maintenance to network devices, storage arrays, and servers during approved maintenance windows.
• Strong Desktop Support experience a must
• Database Administration
• Provide escalated support for afterhours operational issues on a rotational basis.
• Active Directory administration, management and monitoring.
• Monitor, perform, and trouble shoot backups (Veeam, Datto, etc) a plus
• Create and maintain application distribution packages using Group Policy or other methods.
• Configure Windows network services such as DNS, FTP, and IIS.
• Anti-virus software administration Sophos a plus.
• LAN/WAN administration, network documentation, routing & switching, support, and configuration. (Cisco a plus.)
• Server and network monitoring administration.
• Maintain and update ticketing system as needed for all open tickets, escalations, and resolutions.
• Supporting Office 365.
• Demonstrated success in troubleshooting of connectivity issues, such as VPN connections, FTP access, Internet access, websites and various carrier circuit connections.
• Hands on experience with Cisco networking and Microsoft technologies.
• Must have experience supporting VMware and virtualized environments.