Customer Success Specialist - DOPLPosting Begin Date: 2024/05/07Posting End Date: 2024/08/11Category: Customer ServiceSub Category: Clerical & Data EntryWork Type: Full TimeLocation: Boise, ID, United StatesMinimum Salary: 16.96Maximum Salary: 16.96Pay Rate Type: HourlyDescriptionCustomer Success SpecialistApplications will be accepted through 4:59 PM MST on the posting end date. If you have previously applied to this position, you do not need to apply again.ThisCustomer Success Specialistposition is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.BEST RETIREMENT AVAILABLE IN THE NATION!We have the one of the Nation's best state retirement systems (https://www.persi.idaho.gov/) (PERSI) that offers a lifetime benefit.EXCELLENT BENEFITS!Generous vacation and sick leave accrual beginning as soon as you start11 paid holidays per yearExcellent medical, dental and vision insurance (https://ogi.idaho.gov/benefits-plans/) - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dentalPaid parental leaveMultiple savings plans, optional 401K, and optional 457Basic life insurance for employee and familyWellness programsOngoing training opportunitiesAn opportunity for student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)And more!Example of Duties:Provide front-line customer service and multi-tasking functions that may include: greeting visitors and callers, answering questions about licenses and related fees, along with accessing the relevant rules and regulations.Perform a variety of office support functions such as generating labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.Process permits, licenses and registrations for customersRespond in writing to requests for pertinent program information.Process mail and distribute, prepare Certified Mail and packages.Upload documents into application portalAssist customers via in person, phone, email, and mailMail out fingerprint cardsInput data from fingerprint cards receivedInput results and send reports to licensure teamFollow confidential records management and distribution of documentsMinimum Qualifications:Experience monitoring a records system to identify and correct errors.Experience researching a variety of sources to resolve problems.Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.Experience entering and retrieving data using a computerized records system.MQ Specialty:Experience using word processing software to create and modify documents.Preferred Qualifications:Fluency in speaking Spanish and EnglishSupplemental Information:This position is open until filled. The hiring managers are continuously considering applications for this position. This job announcement will close if the position is filled.The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.To learn more about the Agency, please visit our website at: dopl.idaho.govEEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].Preference may be given to veterans who qualify under state and federal laws and regulations.