Job Duties and Responsibilities:

• Investigate and troubleshoot complex issues with the application and provide
  effective solutions to customers.
• Collaborate with developers and other support teams to identify and resolve
  issues related to application performance, configuration, and compatibility.
• Provide timely and accurate technical support to clients through email, phone,
  and ticketing system.
• Monitor and maintain the availability, reliability, and performance of enterprise-
  level applications.
• Create and maintain documentation related to application support processes,
  procedures, and solutions.
• Participate in on-call rotation and provide after-hours support as needed.
• Communicate effectively with stakeholders and provide timely updates on issue
  resolution and status.
• Work cooperatively with others
• Comply with all company policies and procedures
• Maintain regular, punctual and reliable attendance and availability
• Full time position from our Pittsburgh office

Qualifications:

• Bachelor s degree or a related field or equivalent experience.
• Minimum of 3 years of experience in L2 Application Support or a related field.
• Strong experience in troubleshooting complex issues related to enterprise-level
  applications.
• Excellent understanding of ITIL, SLAs, and incident management processes.
• Strong analytical and problem-solving skills.
• Knowledge of basic SQL writing
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.