POSITION: Guest Services Supervisor DEPARTMENT: Guest Services REPORTS TO: Guest Services Assistant Manager FUNCTIONAL REPORTS TO: Guest Services Manager FLSA STATUS: Part-Time / Hourly / Nonexempt / Non-Union ASM Global is the world’s leading venue management and services company, connecting people through the power of live experience. As the world’s most trusted venue manager, we have a global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate, and thrive. We are looking for someone to fill our Guest Services Supervisor position which is located at Target Center in Minneapolis, MN. Home of the MN Timberwolves and MN Lynx. Job Summary Supervise part-time usher staff during Target Center events and assist with their training and performance evaluations. JOB SPECIFICS Prepare facility for opening and closing during each event. Direct Guest Services staff assignments and behavior during events. Serve as problem solver and support system for Guest Services usher staff. Monitor activity during events and communicate all applicable activity to the lead supervisor/GS Manager. Assist with training of staff, both on the job as well as during training moments (e.g. briefing meetings, training meetings, etc.) Provide performance feedback of staff members. Enforce venue rules and smoking policies. Respond to emergencies and document accordingly. Deal with guest problems and complaints up to the level where intervention by a full-time staff member is required. Work 50% of events each month SUPERVISORY RESPONSIBILITIES Supervision of ushers during events QUALIFICATIONS AND EXPERIENCE Previous experience in providing excellent customer service required. Experience as an usher/ticket taker in an entertainment venue preferred. Demonstrated knowledge of usher and ticket taker duties required. Ability to function with minimum supervision, handle customer complaints, investigate incidents and write reports, and communicate with patrons and staff. Ability to work flexible hours including evenings, weekends and holidays. Previous experience working in a similar facility environment preferred. PHYSICAL REQUIREMENTS Ability to lift and carry up to 10 pounds. Frequent walking, including walking stairs on a regular basis. The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.